💸Naba Gull Refund & Return Policy

At Naba Gull, customer satisfaction is our top priority. We are committed to ensuring that every skincare product you purchase from us meets your expectations. However, if for any reason you are not satisfied with your order, our Refund & Return Policy has been designed to provide you with a fair, simple, and hassle-free process.

This page explains how refunds and returns work at Anarkali Grace, the conditions under which they apply, and how you can request one. Please read it carefully before placing your order.

📌 Overview of Our Policy

Refunds: Eligible within 7 days of receiving your order.
Returns: Products can be returned within 15 days of delivery.
Contact Email: For refunds and returns, please write to us at 📧 naba68429@gmail.com.

🔄 Refund Policy – 7 Days

We understand that sometimes things don’t go as planned.
If you are not satisfied with your purchase, we offer a 7-day refund policy.

✅ Eligibility for Refund

To be eligible for a refund:

You must request it within 7 days of receiving the product.
The product must be unused, unopened, and in its original packaging.
Proof of purchase (order number, invoice, or confirmation email) must be provided.
Refunds are only applicable to products purchased directly from Naba Gull official store/website.
💵 Refund Process

Email us at 📧 naba68429@gmail.com
with your order details.
Our team will verify your request within 24–48 hours.
Once approved, your refund will be issued via your original payment method.
Please allow 5–7 business days for the amount to reflect in your account.
📦 Return Policy – 15 Days

If you received a product that does not meet your expectations, you may return it within 15 days of delivery.

✅ Eligibility for Return

The product must be in original condition, unused, and unopened.
Returns must include the original packaging, invoice, and any promotional materials received.
Products should be returned through a reliable courier service at the customer’s expense (unless the product is defective or incorrect).
📌 Return Process

Email us at 📧 naba68429@gmail.com
with your order number and reason for return.
Our support team will provide instructions and the return address.
Once we receive and inspect the product, you will be notified of your return status.
If approved, you may choose:
A replacement product (same or similar value).
A store credit for future purchases.
⚠️ Damaged or Defective Products
We take strict quality control measures, but if your order arrives damaged, expired, or incorrect, you are eligible for a full refund or free replacement.

Steps to follow: